DAY 1 - Tuesday 4 June 2019


09:30 Chair’s introduction
James Brown, Founder, The Happy Work Place

09:45 Achieving global standards of excellence in KM

  • Development of the new global standard: a three-year international process
  • Objectives and benefits: legitimacy, benchmarking, bidding
  • The standard’s intentions and scope – and what it won’t cover

Nick Milton, Director, Knoco Ltd and contributing author to ARK's book 'A guide to Global Best Practice and Standards in KM'

10:30 Managing knowledge in the age of digitalisation

  • Extracting the value of big data to drive KM gains
  • Trend spotting innovation and implementing successfully
  • Combining data and collaboration to empower the KM function

Marlene Gebauer, Global Director of Strategic Legal Insights, Greenberg Traurig

11:15 Morning networking break

11:45 KM Legal chair’s introduction
Raffael Buchi, Legal Market Specialist, OWLEGAL

12:00 Cutting through the hype and going out to market

  • Identifying the new technology threats and disrupters, including AI
  • Meeting the challenges of rapidly evolving technology
  • Leveraging what we have and managing change
  • How the KM legal community responds and evolves to the changes

Victoria Duxbury, Associate Director, KM Development lawyer, Bryan Cave Leighton Paisner

12:40 Networking lunch

13:45 Case study: the KM in-house legal experience
  • The push to use technology to deliver efficiency
  • Introducing Transferwise – a fintech start-up 
  • The legal operations function, offshoring and remote working 
  • Working processes, matter management
Gordon Youngson, Head of Legal (Europe), Transferwise

14:25 How KM can deliver efficient services

  • Working in a framework of best practices
  • Delivering legal process and case management
  • Employing PSLs and document management systems

Melanie Farquharson, Consultant, 3Kites Consulting

15:10 Afternoon networking break


15:40 KM open peer assist – extended session

  • You will be discussing a KM problem and possible solutions with your peers. Experience the technique first-hand and consider how you could use it back at your workplace.
  • How is open peer assist contributing to innovation and client facing KM in the legal sector

Simone Pearlman, Knowledge Management Consultant and Legal Trainer

17:00 Chair closing comments
Raffael Buchi, Legal Market Specialist, OWLEGAL

17:10 End of day one

DAY 2 - Wednesday 5 June 2019


09:30 KM Legal chair’s introduction
Raffael Buchi, Legal Market Specialist, OWLEGAL

09:40 KM people: A Baker McKenzie case study

  • Re-inventing client service delivery
  • Delivering innovation initiatives
  • Examples of teaming up with clients

Elaine O’Donnell, Director of Knowledge, Global M & A, Baker McKenzie LLP
Ana Maria-Norbury, Director of Global Service Design, Baker McKenzie LLP

10:20 Driving up the client facing experience by using KM

  • Using documentation automation as an essential component of the process
  • Delivering behavioural change and adding value
  • Reviewing new technology: does it all deliver benefit?

Clare Harman Clark, Senior Professional Support Lawyer, Taylor Wessing LLP

11:00 Morning networking break


11:30 Case study: KM technology implementation in a small to medium sized law firm

  • Kinstellar’s approach to document automation implementation
  • Developing the process, managing the project, identifying the challenges
  • Introduction to Legito document automation system

Petr Meštánek, Head of Know-how, Kinstellar 
Ondrej Materna, CEO & Co-Founder, Legito

12:15 Establishing a structure for a successful knowledge portal

  • Using portals as a driver for knowledge sharing
  • Activities and responsibilities needed for successful KM
  • Identifying the role of publishers in knowledge portals

Boyd Hendriks, Head of Knowledge Management, Stibbe 

12:55 Networking lunch

14:00 PANEL DISCUSSION: Digital transformation and legal knowledge management

  • Evaluating and implementing innovative ideas for better client experience
  • Prioritising and assessing new projects
  • Effective stakeholder input, timescales, costings


Christopher Tart-Roberts, Head of Knowledge, Innovation & Legal Technology,
Macfarlanes LLP
Judy Mackenzie Stuart, Chief Knowledge Officer, Bryan Cave Leighton Paisner LLP

15:45 Afternoon networking break


15:15 The rationale behind conversational leadership

  • It is a complex, hyper-connected world It is increasingly volatile, unpredictable, confusing and ambiguous Our old ways of working are failing, we need a new approach
  • Conversational leadership is part of that approach 

David Gurteen, Conversationalist, Gurteen Knowledge

16:00 CROSS-INDUSTRY PANEL DISCUSSION: what can we learn from each other to achieve success?

  • Both streams come together for mutually beneficial learning across industry sectors
  • Harnessing KM as a driver for change: service delivery, performance improvement
  • Establishing technology as a means rather than an objective


Sharon Varney, Director, Space for Learning

Alan Boulter, Knowledge Management, Schlumberger

Claire Fox, Head of Knowledge & Information Services, Kingsley Napley LLP

17:00 Chair’s closing comments
James Brown, Founder, The Happy Work Place


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