Corporate/Charity and Public Sector

Corporate/Charity and Public Sector

DAY 1 - Tuesday 4 June 2019

09:00 Registration and coffee

STRATEGIC CROSS INDUSTRY OUTLOOK

09:30 Chair’s introduction
James Brown, The Happy Work Place

09:45 Achieving global standards of excellence in KM

  • Development of the new global standard: a three-year international process
  • Objectives and benefits: legitimacy, benchmarking, bidding
  • The standard’s intentions and scope – and what it won’t cover

Nick Milton, Knowledge management consultant, Knoco Ltd ,and contributing author to ARK’s ‘A Guide to Global Best Practice and Standards in KM’

10:30 KM, harnessing big data, exploiting analytics and driving innovation

  • Usefully presenting big data, combining and condensing
  • How this is driving KM: tools, productivity, innovation
  • Outlook; trends; what’s happening in the US?; what should Europe be looking for?

Marlene Gebauer, Global Director of Strategic Legal Insights, Greenberg Traurig

11:15 Morning networking break

KM STRATEGIES AND TOOLS

11:45 Chair’s introduction
James Brown
, The Happy Work Place

12:00 Defining roles and structure with KM governance

  • Establishing a knowledge management framework and processes
  • Getting buy-in and support
  • Stakeholder management
  • Using video to deliver KM value

Alison Gamble, Chief Knowledge Officer, Integration Consulting

12:40 Networking lunch

KM CASE STUDIES: STRATEGY

13:40 CASE STUDY: Implementing KM innovation

  • Knowledge based technology
  • Exploiting KM in small and medium enterprises
  • Using meta data and tagging
  • Mapping the website journey

Paul Burns, Knowledge Manager, Standard Life

14:05 CASE STUDY: Extracting the value of KM at Arup

  • Collaboration in the context of leveraging value
  • Developing capability through skills networks
  • Achieving quality through diversity
  • Cultivating a culture of enquiry
  • Delivering on the organisation’s strategic goals

Dr Dominique Poole-Avery, Global Knowledge Manager, Arup and contributing author to ARK’s ‘A Guide to Global Best Practice and Standards in KM’

14:30 CASE STUDY: KM communities of practice in the public sector

  • Redefining and updating communities of practice
  • Combining human talent and technology
  • Exploiting collaboration

Michael Norton, Digital Community and Knowledge Manager, Knowledge Hub (KHub)

14:55 Extended questions and answers session

  • Your opportunity to put your questions to our case study speakers on KM strategy

Moderators

Alicia Morton, Assistant Manager, Lloyds Banking Group
Alison McBurney
, Senior Learning Manager, Linklaters

Panellists

Paul Burns, Knowledge Manager, Standard Life
Dr Dominque Poole-Avery
, Global Knowledge Manager, Arup
Michael Norton,
Digital Community and Knowledge Manager, Knowledge Hub (KHub)

15:15 Afternoon networking break

KM CROSS-INDUSTRY PROBLEM SOLVING

15:40 KM open peer assist – extended session

  • You will be discussing a KM problem and possible solutions with your peers. Experience the technique first-hand and consider how you could use it back at your workplace
  • How is open peer assist contributing to innovation and client facing KM in the legal sector

Emily Lew, sKnowledge Manager,Slaughter & May

17:00    Chair's closing comments

17:10 End of day one

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DAY 2 - Wednesday 5 June 2019

INNOVATION AND THE KM PROCESSES

09:40 Accelerating and innovating KM implementation

  • Converting data points to data visualisation
  • Case studies: platform fragmentation – lessons learned, operation experience
  • Driving higher engagement with video communication>
  • Engaging senior leaders

Tommy Lowe, Global Collaboration & Knowledge Manager, KPMG

10:20 Making a success of virtual teams

  • Providing a foundation for building and supporting a virtual team environment
  • Enabling teams to discover content, work better and more collaboratively
  • Establishing a portfolio of approaches

Paul Corney, Managing Partner, Knowledge et al
Victoria Ward, 
Director, Victoria Ward Limited

11:00 Morning networking break

KM CASE STUDIES: STANDARDS

11:30 CASE STUDY: collaboration in government KM

  • Government departments working together to develop the KM offering
  • Establishing the Ministry of Defence KM programme
  • Incorporating cross-government work into the programme

Margaret Gair, Senior Knowledge & Information Specialist, Ministry of Defence

11:55 CASE STUDY: New building, new collaborative culture?

As the Salvation Army prepares to move its UK HQ to a new (yet to be built) building, how are KM principles and practices influencing thinking and shaping decisions?

  • Trying to change the culture now - KM programme and strategy around collaboration and knowledge sharing
  • Embracing smarter working and what that means in terms of: Technology and collaboration tools, office space, behaviour change

Heather Hooper, Knowledge Management Specialist, The Salvation Army

12:20 CASE STUDY: KM communities of practice at Syngenta

  • Introducing the ‘Leap’ network and communities of practice
  • Innovation and recognition through the ‘Tree’ scheme
  • The totality of implementing Office 365 - including ‘Sway’
  • Exploiting the knowledge assets repository

Brian Steenson, Programme lead – LEAP, Syngenta
Grant Hughes, 
Technology and KM Expert, Syngenta

12:45 Extended questions and answers session
Your opportunity to put your questions to our case study speakers on KM standards

Dr Dominique Poole-Avery, Global Knowledge Manager, Arup
Margaret Gair, 
Senior Knowledge & Information Specialist, Ministry of Defence
Heather Hooper, 
Knowledge Management Specialist, The Salvation Army

13:05 Networking lunch

KM VALUES AND THE VALUE OF KM

14:00 KM Cookbook: Put into practice

  • How to use the new standards
  • A kitchen without the utensils?
  • The objective of delivering a globally accepted framework

Chris Collison, Knowledge Management Consultant, Coach, Trainer and Speaker

14:45 Afternoon networking break

CROSS-INDUSTRY KEYNOTES: LEADERSHIP AND LEARNING 

15:15 The rationale behind conversational leadership

  • It is a complex, hyper-connected world
  • It is increasingly volatile, unpredictable, confusing and ambiguous
  • Our old ways of working are failing, we need a new approach
  • Conversational leadership is part of that approach 

David Gurteen, Conversationalist, Gurteen Knowledge

16:00 CROSS-INDUSTRY PANEL DISCUSSION: what can we learn from each other to achieve success?

  • Both streams come together for mutually beneficial learning across industry sectors
  • Harnessing KM as a driver for change: service delivery, performance improvement
  • Establishing technology as a means rather than an objective

Moderator
Sharon Varney, 
Director, Space for Learning

Panellists
Alan Boulter, 
Knowledge Management, Schlumberger
Claire Fox, 
Head of Knowledge&Information Services, Kingsley Napley LLP

17:00 Chair closing comments

James Brown, The Happy Work Place

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