DAY ONE | Tuesday 9 April 2019

09.00 – 09.30 - Registration and coffee
09.30 – 09.45 - Chair's introduction
Rudolf D'Souza, Chief Knowledge Officer, AFCONS Infrastructure Limited


09.45– 10.30 - The challenges and opportunities in managing knowledge in the age of digitalisation
  • Increasing digitalisation as a driver for the networked economy
  • Creating value by exchange of data and information leveraging from network effects
  • Digitalisation will impact knowledge management: data, cloud and people
0.30– 11.15 - The KM transformation outlook
  • How KM, big data, and analytics can support innovation and digital transformation:
    -Moving beyond the hype
    -From empty promises to an evidence-based approach

Bruce Boyes, Editor & Lead Writer, RealKM Magazine and Consultant & Project Manager

11:15 – 11.40 - Morning networking break
11.40 – 12.20 - Knowledge and data: audit, interaction, process
  • Use of data exploitation; big data and data analysis
  • Digital transformation through data and KM
  • When does knowledge become data?
  • Implications for data protection

Janice Record, Head of International Knowledge, DLA Piper

12.20 – 13.00 - KM transformation: the importance of the essentials
  • Focusing on the concepts and practicalities
  • Making sense of KM as part of the organisation’s mission and desired outcomes
  • Integrating KM strategy and implementation

Bill Kaplan, Knowledge Management Consultant

13.00 – 14.00 - Networking lunch
14.00 – 14.40 - Digital innovation case study: Knowledge Management under Digital India Programme
  • Three stage approach to the KM programme with Digital India Theme
  • Promoting the use of digital technologies to government services
  • Driving up speed of service delivery, reducing costs
  • Using tacit knowledge, developing communities of practice and overcoming challenges in e-governance.

Shilohu Rao, General Manager, NeGD, Digital India Corporation, Ministry of Electronics and IT, Government of India

14.40 – 15.20 - Smaller is better: DEWA – a critical national infrastructure
  • Using a piloting approach to enable long-term KM capability development
  • Generating value to win senior management support and maintain momentum
  • Testing, adapting and innovating – based on immediate experience
  • KM training and creating success stories for the wider communications effort

Rupert Lescott, Knowledge Management Specialist, Dubai Electricity & Water Authority Rawdha Almansoori, Dubai Electricity & Water Authority

15.20 - 15.45 - Afternoon networking break
15.45– 16.30 - KM certification panel
  • Assessing certification programmes
  • Measuring the scope and breadth of certification programmes

Moderator to be confirmed


  • Bruce Boyes, Consultant, CILIP
  • John Hovell, CEO & Co-founder, STRATactical
  • Rajesh Dhillon, Head of Regional & Head of Strategy, Advisors Alliance Group
  • Bill Caplan, Knowledge Management Consultant
16.30– 17.10 - The knowledge ready organisation
  • Branding and public recognition
  • Raising organisation-level awareness and engagement in Knowledge Management
  • Collaboration and learning opportunities with other organisations

Rajesh Dhillon, Head of Regional & Head of Strategy, Advisors Alliance Group

17.10 - Chair's closing comments
Rudolf D'Souza, Chief Knowledge Officer,AFCONS Infrastructure Limited
17.20 - Close of KM Asia Day One

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